TERMS & CONDITIONS
CUSTOMER CARE
At The Happy Herb Shop, we value our customers and strive to provide the best possible service. If you have any questions or concerns, please don't hesitate to contact us. We are always happy to help!Our Customer Care team is available to assist you with any queries you may have. We aim to respond to all inquiries within 24 hours. You can reach us by phone, email, or through our website's chat feature.Thank you for shopping with The Happy Herb Shop!
PRIVACY & SAFETY
The Happy Herb Shop is committed to protecting your privacy and the security of your personal information. We use industry-standard security measures to protect the information you provide to us, including SSL encryption. Our website does not automatically gather any specific information from you, such as your name, phone numbers or email address. We will only obtain this information if you supply it by sending us an email or registering in a secure portion of this website. We collect and use your personal information only for the purpose of processing your order and providing you with the best possible service. We do not share your information with third parties except as necessary to process your order or comply with legal requirements. If you have any questions or concerns, please refer to our privacy policy or please contact us.
WHOLESALE INQUIRIES
If you are a retailer interested in carrying our products, please contact us for more information. We offer competitive wholesale pricing and a wide selection of natural, homemade products.We are committed to building long-term relationships with our wholesale partners and providing excellent customer service. Contact us today to learn more!
MEDICAL INFORMATION OR ADVICE
The Happy Herb Shop does not provide or offer any medical advice or diagnoses. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on The Happy Herb Shop website.
You should always consult with your physician or Health-Care Professional prior to changing any new supplement or using any health-related information. Always remember to contact your health-care professional if you suspect that you have a medical condition. Information and statements on this site are for informative purposes only, and are not intended to diagnose, treat, or prevent any disease or health condition.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
USE OF SITE
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
DISCLAIMER OF WARRANTY
The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.
The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
OUR RIGHTS
We reserve the right to:
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Modify or withdraw, temporarily or permanently, the website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
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Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the website.
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We will use our reasonable endeavours to maintain the website. The website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the website or because of a failure, suspension or withdrawal of all or part of the website due to circumstances beyond our control.
THIRD PARTY LINKS
In an attempt to provide increased value to our users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
PRODUCT AVAILABILITY
Lead time is dependent on stock availability and order processing time. Should the product not be in stock please allow 5-7 working days plus freight transit time. This will allow for manufacturing and delivery to your selected delivery address. Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays.
We sell the goods to you on the following basis:
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We will bear the cost and we will choose the way of packaging and the goods unless agreed otherwise;
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We will do our best to dispatch the goods as soon as possible after you have placed an order,
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Risks related to the goods pass to you on delivery;
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Ownership in the goods passes to you on payment of the fees in full; and
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You have the same rights against us as we have against our suppliers in terms of any warranty attached to the goods or imposed by law.
DELIVERY POLICY
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our Terms & Conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries, please contact us before making any purchase for any service through this website.
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.
UNDELIVERED PACKAGES
Occasionally packages are returned to us undeliverable. In this event every attempt will be made to contact you to make arrangements for re-shipment. Re-shipment will be for your cost.
ORDER PROCESSING
Order processing will not begin until we receive a confirmed order and full payment.
RETURNS, ORDER CANCELLATION, AND REFUNDS
The provision of goods and services by The Happy Herb Shop is subject to availability. In cases of unavailability, The Happy Herb Shop will contact you with options.
All orders are dispatched via courier service or local delivery. A delivery being delayed is not grounds for return or refund. You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made for an order, the order can only be cancelled before the order has been dispatched by The Happy Herb Shop. Orders that are cancelled through no fault of The Happy Herb Shop will incur a 10% handling fee.
If a product is not what you ordered or damaged or broken when you receive it, kindly inform us immediately. We will then make arrangements for a replacement product to be sent to you on our account or to credit or refund you for the damaged or broken product, whichever you prefer.
DISCLOSURE OF OUTLET COUNTRY AT TIME OF PAYMENT
South Africa
PAYMENT OPTIONS AND PRICING
All transactions will be processed in South African Rands (ZAR).
The Happy Herb Shop endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).
The Happy Herb Shop reserves the right to change pricing at any time without prior notice.
YOCO PAYMENTS
Yoco Payments processes credit, cheque or debit card transactions (3D secure enabled; Visa, MasterCard or Amex), payments. Here you can find out more about Yoco Payments. Yoco Payments recognises the importance of protecting the personal information that you (“the User”) provide. Therefore, they have put together a policy that respects and addresses that. Here you can read more about Yoco Payments' Privacy Policy. Yoco Payments is compliant with the South African Protection of Personal Information Act (POPI Act).
CASH PAYMENTS
Cash payment is not an accepted method of payment on this site. Please contact us prior to placing an order if none of the accepted payment methods are available to you so that we can see if we can assist you. Cash deposits incur a fee and we retain the right to cancel your order and refund any cash payments made without provision therefore.
MONITORING
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
LAW
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
UPDATING OF TERMS AND CONDITIONS
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
CONSENT
I understand that all the designs and trademarks are registered to The Happy Herb Shop and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by The Happy Herb Shop for any civil action or any legal action deemed necessary against me.
CONTACT DETAILS
The Happy Herb Shop (Online)
Office: 14 Oklahoma, Honeydew Ridge Residential Estate, Mozart Road, Honeydew Ridge, Roodepoort, Gauteng, 1709
Phone:+27 67 083 7222
Email: nelicia@thehappyherbshop.co.za
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For more information about how to order, special order requirements and other payment options, please contact our Support Team on
(C) 067 083 7222 or email nelicia@thehappyherbshop.co.za.